FAQ

Where can I buy tickets for upcoming shows?

Tickets can be purchased in person at our box office Monday through Friday 12pm – 5pm or online at ticketfly.com or charge by phone 1(877) 435-9849. Our box office is also open the night of shows.

 

I have tickets at will call when can I pick them up?

Your tickets will be available for pickup at Will Call the night of the show. If you’d like pick them up before the show date, please call the Box Office at 716.852.3900

 

Where can I park?

Parking on Main St. and Washington directly behind the venue is free after 5pm. If street parking is not available we suggest parking in the M&T bank lot at Washington and Chippewa. Pricing will depend on scheduled events.

 

What are the age restrictions at the Town Ballroom?

No one under 12 admitted. Patrons under 16 will need a parent or a legal guardian to attend (unless otherwise posted). On occasion, certain events can be 16 and over and 18 and over only. Always check the website for event age restrictions.

 

Do I need an ID to enter the venue?

You will need Government issued identification to enter the building the night of the event. If you do not have ID please give the box office a call and they will provide you with instructions on what is acceptable to bring. 716.852.3900

 

What is your refund policy?

All sales are final. There are no refunds. If a show is canceled or postponed you will receive information on how to get a refund on the tickets bought for that event.

 

Does the Town Ballroom have a handicapped section?

Absolutely. We ask you to call in advance so we can reserve you a seat for the event you are looking to attend. 716.852.3900

 

Do you have an ATM?

Yes

 

Do you have a Coat Check?

Coat check is available.

 

Can I leave once I enter the venue?

No, unless otherwise specified for a specific event.

 

Do you allow Smoking?

Cigarettes and the use of e-cigarettes is prohibited by New York State. We do offer a smoking section in the front of the building.

 

What are your policies regarding photo/video/audio?

Photo and audio recording is dictated by the artist performing. Check with venue the day of the show.

 

Is Town Ballroom available for private events?

All questions concerning availability and pricing for private events can be sent to townballroominfo@gmail.com